Customer Care

Price Adjustment Policy

If a purchased item goes on sale RAIANN offers a one-time price adjustment on your order, under the following conditions:

  • Price adjustment requests must be made within 14 days of your order being placed
  • The same style and size must be in stock at the time of your price adjustment request
  • The price difference will be refunded to your original method of payment 

Price Match Policy

We want you to be happy with your purchase. That’s why if you find an item advertised at a lower price on another Canadian online retailer, we will price match and BEAT your purchase BY 10% under the following conditions:

  • The Canadian online retailer must be an authorised retailer
  • The same style, size, color, material, and season of the item must be in stock on the retailer’s website at the time of your price match request
  • The lower price must be advertised at full price
  • The final checkout price, including shipping fees, taxes, and potential duty fees, must be lower than the RAIANN final checkout price
  • The lower price must be advertised in the same currency as the price on the RAIANN website If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

Currency

For your convenience, we convert our prices to the following currencies: INR, GBP, USD, AUD and EUR. However, we charge in Canadian dollars.

Shipping

We are happy to provide FREE shipping worldwide on order over $150. For all other orders, standard shipping rates may apply and will be calculated at checkout.

Duties & Taxes

Canada: Sales tax will be charged according to the province of delivery. You will not be charged any duties upon delivery. International: Your order will be shipped on a Delivery Duties Unpaid basis, and may incur duties, fees, and import taxes upon delivery. For more information, please consult your local customs office.

Shipping Time

Please allow 4-7 days for processing and 3-4 weeks for your order to be shipped to you. For made to order products, please allow 5-6 weeks. Orders usually will not be shipped the same day they are placed. If you require a rush order, please email us to inquire about express shipping. We will do our best to meet your deadline.

Returns

All sales are final sale. No refunds, no exchanges. If in any case, you receive the wrong product, or a defected product, please contact us within 48 hours of delivery. Due to difference in display output, minor variations may occur in the colour of the actual product. Please contact us if you wish to have more information on any of our outfits.

Privacy

Your privacy is important to us and we take it seriously. When placing an order, all information provided through raiann.ca remains confidential — it is never shared or sold.